Privacy Policy

1. PERSONAL INFORMATION COLLECTED

We may collect personal information when you:

• Visit our website
• Use our services
• Submit website feedback
• Place an order through our online ordering system

This information may include:

• Your name
• Address
• Phone number (including mobile)
• Email address
• Details of orders placed
• Debit/credit card or PayPal payment details
• IP address, location data, and device performance metrics
• Interactions with our retail technology systems

We may also collect:

• Usage information of the online ordering system
• Content you post (e.g. reviews, messages)
• Communications sent to us (emails, letters)
• Audio recordings of telephone calls (for training and quality purposes)

Note: We only collect information voluntarily submitted by you while using the Online Ordering website.

2. USE OF INFORMATION

The collected information may be used to:

• Process and approve your online orders
• Respond to your enquiries and feedback
• Send promotional materials or special offers
• Conduct market research
• Communicate with you via email, SMS, or phone
• Analyse and improve our services and user experience
• Help prevent fraud and misuse of our services

You may be contacted with updates, offers, or promotions we believe may interest you.

3. ONLINE ORDERING

To process your order and verify payment, we require certain personal details.

This information enables us to:

• Process payments securely
• Save your details for quicker future ordering
• Suggest special deals and promotions
• Display past orders for easier reordering

When you pay by credit card:

• Your payment is processed securely by a third-party provider
• We do not store your card details
• If your online payment fails or is declined, we are not responsiblefor processing or completion of the order

4. ACCURACY AND SECURITY

We take reasonable steps to protect your information from:

• Loss
• Misuse
• Unauthorised access

You may:

• Access your personal data
• Request deletion of your personal data

To do so, please email: coffee@conversationsthecafe.com
All requests will require verification of identity.

5. CREDIT CARD DETAILS

• Your credit/debit card details may be required to process your order securely on our website
• All transactions are processed in New Zealand Dollars (NZD)
• We do not store your card details on our systems

6. UNSUBSCRIBE

You may opt out of receiving direct marketing communications at any time:

• Email: Click the “unsubscribe” link in the email
• SMS: Reply with “STOP”
• Push Notifications: Disable push notification permissions via your device/app settings

Note: Disabling push notifications may also stop you from receiving important order updates.

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your browsing experience.

TECHNOLOGIES USED:

• Cookies
• Web beacons
• Pixels
• Replay sessions

PURPOSE OF COOKIES:

1. Enable proper functioning of our services
2. Improve performance and usability
3. Recognise returning users and remember preferences
4. Track user activity across our site and third-party platforms to deliver relevant advertising
5. Ensure secure browsing

You may disable cookies via your browser settings. However, doing so may limit your access to some features of the website.